Please bookmark this page and check it regularly for
advisories and useful suggestions for using BEN Financials.
The most recent advisories and tips appear at the top. When a
problem has been resolved, RESOLVED and the date will appear
in the right hand column for five business days and then the item
will be removed from the list and placed into the
Advisories Archive.
| Posted Date |
Application |
Symptom/Tip |
Advisory/Detail |
| 6/11/08 |
BEN Financials |
Windows XP Service Pack 3 (SP3) |
Windows XP Service Pack 3 (SP3) was made available through Windows Update and Microsoft Update on May 5, 2008 and will begin to be pushed out via Automatic Update on June 10, 2008. SP3 is almost certainly the final service pack for Windows XP.
Information Systems & Computing (ISC) will support Windows XP Service Pack 3 for its clients, including off-campus students, only on new systems that ship with SP3 pre-installed or that have been automatically updated through Windows Update or Microsoft Update. ISC strongly recommends that all other users adopt a "wait and see" attitude, continuing to use Windows XP Service Pack 2 until after the initial bugs in SP3 are identified and fixed.
Provider note: Although ISC is following its standard three month "cooling off" period for a new or significantly revised operating system with Windows XP Service Pack 3, we recognize that many users who are running Automatic Update on their Windows systems will receive SP3 without any intervention at some time in June 2008.
Potential Minor Issues in BEN Financials for users with XP SP3
- Viewing an invoice image: the first time an image is brought up, a JAVAW message may appear. Unblock it and re-query the invoice and the image will display correctly. Also, the first time that an image displays, it may be overly magnified - the magnification must be decreased so that the entire invoice can be seen.
- Requisitions: clicking on the Shop at Penn Marketplace displays an Internet Explorer message, stating "You are about to be redirected to a connection that is not secure." Click the Yes button - this will not affect functionality.
|
| 3/20/08 |
BEN Buys |
Error Message Received when opening a Saved Cart |
There is a known problem with opening a saved cart in BEN Buys. An error message is received if you open a saved cart using the following navigation path:
From the “Saved Carts” screen
Click on the Requisition number (View Saved Cart) screen appears
Click on the “Open” button at the lower right of the screen
The problem is currently being worked on. Until it has been resolved, use the following workaround to open a “saved cart”.
Workaround:
From the “Saved Carts” screen
Select the cart you want to open (by clicking the radio button)
Click the “open” button
|
| 11/13/07 |
BEN Buys |
Error Message Received when querying PO Lines Form |
When querying “Equipment” Purchase Orders in PO Manager> View/Control PO an error message is received when you click on the “Lines” button. This error is ONLY received on orders that have an Equipment Line Type and were created prior to the BEN Assets/ IP Enhancements implementation on Monday, November 5, 2007.
The problem is currently being worked on. Until it has been resolved, the current workaround is to acknowledge the message on the Lines form. –OR- You have the option to bypass the message [the message is only present when you are in the Lines form] by selecting the Shipments or Distributions radio button in the “Results” box located in the lower right hand corner of the PO Find screen.
|
|
6/18/07 |
BEN Pays |
Delete MarkView Enterprise Folder |
Please follow these steps to view an
image:
1. Close all web browsers
2. Navigate to the C:/ drive (Start -> Settings -> Control Panel)
3. Click the dropdown box and select the C:\ drive
4. Double click on the ‘Documents and Settings’ folder
5. Double click on the ‘your username’ folder
6. Double click on the ‘170 Systems’ folder
7. You should find a folder called: MarkView Viewer
Enterprise Edition -- Delete this folder
(right click and select Delete).
You may be prompted “Are you sure you want to delete
the MarkView Viewer Enterprise Edition folder and all of its contents?” -- Click YES.
8. Navigate back to your desktop
9. Right click on the Recycle Bin icon and select the option
‘Empty Recycle Bin’. (You may be prompted to verify that you
want to delete all the contents of the Recycle Bin, click OK)
10. Log into BEN Financials and confirm you are able to view
an image
11. If you encounter further difficulties, please contact your LSP.
|
|
5/1/07 |
BEN Pays |
Processing EDI Invoices |
A new process has been put in place to:
- Cancel an EDI Invoice
- Process a paper EDI Invoice
Accounts Payable will process your request to cancel an EDI invoice for the following reasons:
- the EDI invoice is confirmed to be a duplicate invoice OR
- the supplier issued a duplicate invoice for the same item(s) using a unique invoice number
Accounts Payable will process a paper EDI invoice if:
- the Purchase Order is Final Closed or Cancelled OR
- there is a supplier name or site change which prevents AP from paying the supplier
NOTE: Paper invoices for the above reasons should be processed on a C-form.
|
|
4/05/07 |
BEN Financials |
Property Management- Asset Recategorization |
Effective 04/14/07, as part of the project to implement Oracle Fixed Assets, there was a substantial reduction in the number of Property Management Category Codes.
NOTE: You will receive the following warning message: “Value xxxxx has been disabled” -- when viewing Property Management information for historical purchase orders in PO Manager> Purchase Orders> View/Control PO.
If you click into the Property Management context box [], tab to the Property Item Category Code field and hit the OK button, the warning message is received.
By clicking OK within the warning message, a list of new category codes appears. Click the Cancel button to get out of the screen.
Otherwise, just viewing the Property Management information in the context box and clicking the OK button does not result in receiving the warning message.
|
|
1/30/07 |
BEN Financials |
New
Microsoft Windows Vista |
On January 30, Microsoft released Vista, a new version of its Windows operating system. Not surprisingly, Vista is incompatible with other
applications in use at Penn, so Information Systems and Computing (ISC) recommends postponing adoption of Vista. Individuals and offices
considering upgrading to Vista or planning to purchase new Windows systems are strongly advised to review the information at the following URL:
http://www.upenn.edu/computing/product/windowsvista.html and consult your Local Support Provider (LSP) before making a purchase
or installing Vista.
|
| 03/01/06 |
BEN Pays/
BEN Buys |
New “PO Final Close” Process |
PO Managers will no longer have the ability to “Final Close” purchase orders. Accounts Payable will process all “Final Close” requests that have a legitimate business reason.
Possible reason(s) for requesting to “Final Close” a purchase order:
-
Purchase Order has been fully executed which includes:
-
All goods and/or services were received
-
All invoices entered into BEN Financials and all holds have been resolved
-
All checks issued to the supplier
-
Purchase Order has been fully executed per the above and the Purchase Order still has a remaining encumbrance balance
Your email request to “Final Close” a purchase order must be sent to apsup@pobox.upenn.edu and include the following details.
-
Purchase Order Number
-
Buyer Name
-
Supplier Name
-
Reason for requesting to final close the purchase order
NOTE: Requests received by 12 pm and meet the conditions to Final Close, will be processed by 5 pm within 3 business days. |
| 1/13/05 |
BEN Financials |
Unable to export line detail information [by selecting File> Export from within BEN Financials] into an Excel spreadsheet |
If SP2 has been installed on your system, you may experience this problem. If so, please refer to the following instructions to be sure your system has the correct Internet settings.
On the Internet Explorer browser
-
Select Tools> Internet Options
-
Click on the Security tab, then click the Custom Level button located at the bottom of the page
-
Scroll down and make sure Automatic prompting for file downloads and File Download are Enabled
-
Click OK
-
If you receive the following Warning message, “Are you sure you want to change the security settings for this zone”, select Yes
-
Click OK
|
| 7/23/04 |
Property Management |
Unable to submit a requisition |
REVISED 7/23/04
A user is unable to submit a
requisition with 8 or more lines that require property management data. Currently, users may experience
one of the two known symptoms:
-
In most cases there is NO error message received. If the user clicks on the Continue button
after the property management data is entered- nothing happens. The system prevents the
user from submitting the requisition. The only option available to the user is to click Cancel,
go back to the Shopping Cart contents page and revise the requisition by deleting and/ or
combining the requisition lines.
-
In other instances users will receive a Penn EC Customizations Error page. When this error is
received, the only option available to the user is to cancel their current Requisition session.
Log back onto the Requisitions Home page and recreate the requisition by deleting and/ or
combining the requisition lines.
|
| 6/25/03 |
BEN Buys/
Penn Marketplace |
Suppliers not receiving special instructions/requirements associated with specific line items (e.g., Ship Overnight). |
UPDATED 2/9/04
If purchasing from an EDI-enabled supplier (see:
http://www.purchasing.upenn.edu/buyinfo/
suppliers/edi_suppliers.php,
and you require special shipping/handling instructions, please create a seperate requisition for the item from the Penn
Marketplace and create a Non-Catalog request for the special requirement. The special instructions should be
on the 2nd line of your requisition. For the supplier to capture the special instructions you will need to start
the description with "ZZZ" (for example - Line #2 - "ZZZ Please ship in dry ice"), use Supplies as the Category;
use EACH as the UOM, and $0 for price. This information will then be transmitted to and handled by the supplier.
For Office Depot orders that require special instructions please contact Kathleen
Lare at 800.578.9675 extension - 5735.
|
| 5/9/02 |
BEN Buys/
Penn Marketplace |
"Line xx: Unit of measure "xxxx" can not be cross referenced" |
REVISED 2/9/04
This error may occur after clicking "Return to BEN Buys Shopping Cart" to exit the Penn Marketplace.
We have discovered that this error can be caused two ways:
-
In a large percentage of cases no true “cross reference” error exists. This message may
occur when a user returns more than 19 items from the Penn Marketplace. When this occurs,
some of the items that you selected will be lost from your shopping cart. You can click on the
“Shopping Cart” link located at the top right of the page to display the current contents of
your shopping cart. You may then return to the Penn Marketplace and re-select the missing items.
-
In a smaller percentage of cases, a true “UOM could not be cross referenced” error occurs.
If you have ruled out the scenario above (returning more than 19 items from the Penn Marketplace…),
then this is probably a true “UOM” error. Please call 6-HELP to report the UOM that could not be cross
referenced. Purchasing Services will then be notified to correct the problem.
|
