| Posted Date |
Application |
Symptom/Tip |
Advisory/Detail |
| 7/23/04 |
Property Management |
Unable to submit a requisition |
REVISED 7/23/04
A user is unable to submit a
requisition with 8 or more lines that require property management data. Currently, users may experience
one of the two known symptoms:
-
In most cases there is NO error message received. If the user clicks on the Continue button
after the property management data is entered- nothing happens. The system prevents the
user from submitting the requisition. The only option available to the user is to click Cancel,
go back to the Shopping Cart contents page and revise the requisition by deleting and/ or
combining the requisition lines.
-
In other instances users will receive a Penn EC Customizations Error page. When this error is
received, the only option available to the user is to cancel their current Requisition session.
Log back onto the Requisitions Home page and recreate the requisition by deleting and/ or
combining the requisition lines.
|
|
9/13/06 |
BEN Pays |
Querying
Credit Memos |
Resolved 2/4/08
In BEN
Financials, users may
have encountered a
problem viewing Supplier
credit memos. It is
known that when a user
enters a "PO Number" as
the search criteria some
credit memos may not be
returned if they were
not matched to the
purchase order. We are
currently working to
resolve this issue. In
the interim, use the
following navigation
path and search criteria
to view credit memos.
In PO Manager or Invoice
Inquiry responsibility
select: Inquiry>
Invoices
From the
Find
Invoices screen enter
one or more of the
following search
criteria: Supplier
Name, Supplier Number,
Credit Memo Number,
Type, Amount and Dates.
If you enter limited
criteria, you will
receive the following
message:
"No blind queries
allowed for this form.
Please enter criteria in
either vendor name,
vendor number, purchase
order number or invoice
number" NOTE: The more
search criteria entered,
the more refined the
search will be.
Select "FIND"
If
there are any credit
memos issued by the
supplier, they will be
listed.
For more details on
how to process a search
call BEN Helps at
746-HELP (4357) or go to
the BEN Knows site:
http://www.finance.upenn.edu/benknows/browse_topics/invoice_inquiry.shtml |
| 10/10/07 |
BEN Buys |
Unable to view Receipt Transactions |
RESOLVED 12/6/07
Currently there is a problem viewing receipts in PO Manager responsibility, Inquiry> Receipts. When you click on the “Transactions” button to view receipts entered on a purchase order the columns are overlapping.
The problem is currently being worked on. Until it has been resolved, use the following workaround to view receipt transactions.
Workaround: From the “Receipt Transaction Summary” form export the data into Excel by selecting File> Export. This will allow you to view all the fields that are normally available in the Transactions screen.
If you experience problems exporting into Excel look at the instructions to configure Excel on the Desktop Requirements page:
http://www.finance.upenn.edu/ben/benfin/desktop_req/config-excel.shtml
|
| 03/01/06 |
BEN Pays |
Procure to Pay Process Improvements |
RESOLVED 10/26/07
Beginning March 1, 2006
Three new BEN Financials report have been developed to assist with identifying the following process exceptions within your organization, by Buyer/PO Manager.
-
Invoice Matching Holds on hold for more than a specified number of days (original measurement will be 30 days)
-
PO Invoices not entered in Accounts Payable within a specified number of days of the vendor invoice date (original measurement will be 30 days)
-
PO’s created after the vendor invoice date
The reports outlined below are available to the PO Manager and PO/CO Manager responsibilities in BEN Financials and should be used as tools to reduce and/or eliminate the above exceptions within your organization.
-
The 501. Matching Holds Report and 500. Matching Holds Extract has been modified to show “Days on Hold” and can be run to identify invoices on hold greater than 30 days.
-
The NEW 015. Invoice Creation Exceeds Vendor Invoice Date Detail Report can be run to identify exceptions by Buyer for your Org(s).
-
The NEW 016. PO Created After Supplier Invoice Date Detail Report can be run to identify exceptions by Buyer for your Org(s).
The measurement reports for P2P exceptions will be available to anyone with the BEN PO Manager and PO/CO Manager role. More information on these reports can be found on the BEN Financials webpage |
| 10/5/05 |
BEN Buys |
Combining of lines on PO |
RESOLVED 10/26/07
When a requisition contains two or more lines with the exact description,
the PO may combine the quantities of the like lines into one line. This
may result in the quantity of one item being inflated and the other item
not being ordered at all.
To prevent lines from combining, make each item description unique by entering a
space a "." or a "-" at the beginning of the description. |
| 3/7/05 |
BEN Buys |
Error messages received when "Funds Check" is performed
during the Power Checkout process |
RESOLVED 10/26/07
As a result of the "Funds Check" function implemented with the 11.5.9 upgrade, users receive
the following error message ["Line..., Distribution… does not have sufficient funds. The budget
account for this distribution is invalid] when they check funds and attempt to continue through
the checkout process.
**PLEASE NOTE - if an end user is required to enter an account number during the requisition
checkout process, we suggest that the "Proceed to Checkout" function is used instead of Power
Checkout until the problem has been resolved**.
|
| 3/7/05 |
BEN Buys |
During Power Checkout- Unable to "Apply account to all lines" |
RESOLVED 10/26/07
There have been reports that Requisition ONLY users that use Power Checkout and enter
the account information are unable to "apply the charge account to all lines".
**PLEASE NOTE - if an end user is required to enter an account number during the requisition
checkout process, we suggest that the "Proceed to Checkout" function is used instead of Power
Checkout until the problem has been resolved**.
|
| 1/3/05 |
BEN Balances |
‘Journal Details’ window may appear within the Inquiry (Secured) responsibility, when performing Inquiry>Account |
RESOLVED 10/26/07
If the ‘Journal Details’ window appears, click on the X in the upper right hand corner of the form to close. Once the form is closed you can proceed with your inquiry. This is a known problem and we are currently working with Oracle to address the issue.
|
| 1/3/05 |
BEN Financials |
Two (2) "JInitiator Security Warning" boxes display – one after the other – the first time BEN Financials and the new JInitiator is accessed/ executed. When each warning box is displayed, there will be four (4) buttons displayed at the bottom of the box: “Grant this session”, “Deny”, “Grant always”, and “View Certificate”. |
RESOLVED 10/26/07
The JInitiator Security Warning certificate which reads, distributed by "DEF_NAME", authenticated by "DEFAULT_ORG" is a general message for this certificate.
The certificate is supported and despite the generic content of the message, it is okay to select "Grant always" when the certificate is displayed. Click the "Grant always" button at the bottom of each warning box. Again, you will only have to do this once - the first time BEN Financials and the new JInitiator is accessed/executed.
|
| 1/3/05 |
BEN Buys |
Purchase Orders created prior to 1/1/2002 no longer appear under “Items to Receive” |
RESOLVED 10/26/07
Any purchase orders created prior to January 1, 2002 will no
longer appear in Requisitioner responsibility under your list of “Items to Receive”. In
order to enter a receipt for these items use the PO Manager responsibility.
|
| 1/3/05 |
BEN Buys |
Cancel Cart in Approver Check-out gives a "Page Not found" error |
RESOLVED 10/26/07
In the Approver shopping cart content page when you hit
Close Approver Cart you receive “The page cannot be found” message. If you want to discard
any of the changes please leave that page by going back to the Notifications page and start
over. Or click on Approver Checkout if you are satisfied with your changes.
|
| 1/3/05 |
BEN Buys |
Favorite Charge Account-Uninformative Message |
RESOLVED 10/26/07
In My Profile, when entering a code combination into your
favorite charge account, you may receive “generic” messages such as “invalid or disabled
code combination”. To get more descriptive information, use the code combination on the
line level during the requisition check-out process.
|
| 5/24/04 |
BEN Financials/MarkView |
When printing an invoice image, the MarkView window freezes
(and remains grayed out) until the image prints and clears the queue. |
RESOLVED 10/26/07
We are working with the software supplier to address this issue. However, please
note that you can still toggle back and forth and use other applications on your desktop,
including BEN Financials.
|
| 5/24/04 |
BEN Financials/MarkView |
When the user leaves the MarkView viewer window open and the application is either
recycled over night or the application experiences an error, you are unable to exit out of the View Window
by clicking on the 'X" box in the upper right corner of the View Window. |
RESOLVED 10/26/07
This can be avoided by closing all MarkView Viewer windows at the end of the day.
However, if the Application receives an error and you need to close the grayed MarkView Viewer window,
it can be closed by pressing Control-Alt-Delete and selecting Task Manager > Clicking on the Processes Tab
> Highlighting the javaw.exe > Clicking on End Process > Selecting Yes on the Task Manager Warning message
box > Closing the Task Manager.
|
| 2/25/04 |
BEN Financials |
Intermittent problems attempting to change passwords or logon to BEN Financials. |
RESOLVED 10/28/07
Microsoft has supplied a patch Q831167 to address this issue caused by Microsoft
IE Security Patch Q832894. The new patch is expected to correct the intermittent problems
users are experiencing. Some of the symptoms are listed below:
Password/Logon Issues
-
Problems when users attempt to change their passwords or attempt to logon to BEN Financials.
When some users attempt to change their password, they receive a “Not Found” error or a “session is
no longer valid” page where they are repeatedly presented with the logon screen.
If the patch has not been applied by your LSP, users should continue to use the following.
Work-Around:
At the “Your Password has Expired” page:
Enter:
- old password
- new password
- repeat new password
You may receive a “Not Found” error page or a “session is no longer valid” page.
If you receive the “Not Found” error page:
- Click the Back button
- Retype your old/new passwords
If you receive the “session is no longer valid” error page:
- Type in the User name and Password
- Press Enter
If your first attempt at this doesn’t work:
1. Press CTRL+R
2. Click on the Retry button
If the screen continues to revert back to the “session is no longer valid” page, repeat steps 1 and 2 or re-enter the data
NOTE: If the patch has been applied and you still experience problems, please call BEN Helps 6-4357.
|
| 2/25/04 |
BEN Buys |
Internet Procurement problems when entering data and screen reverts to a blank/default entry screen. |
RESOLVED 10/28/07
Issues in Internet Procurement
-
Problems when creating requisitions via Internet Procurement. The data that is entered
does not get accepted and the screen reverts to a blank/default entry screen. These problems
have occurred in several different places when users:
-
Non-Catalog Request page
- Click on the flashlight to perform a supplier search OR
- Click on the "Add to cart" button
-
Marketplace and Non-Catalog Requests –Edit Charge Account Number page
- Select the “Apply account to all requisition lines" OR
- Click the OK button
-
Marketplace and Non-Catalog Requests- Enter Notes and Attachments page
- Click on the Continue button OR
- Click on the “Add Attachments” link
-
Marketplace and Non-Catalog Requests- Review Approver List & Enter Justifications page
- Click on the Continue button
If the patch has not been applied by your LSP, users should continue to use the following.
Work-around:
When the screen reverts back to the blank/default entry screen:
-
Press the “Refresh” icon located on the browser menu at the top of the page or press CTRL + R.
-
One of the following will happen:
-
Screen will refresh with all of the data entered intact and you can resume your requisition
-
A pop-up message appears:
“This page cannot be refreshed without resending the information. Click Retry to send the information again or click Cancel to return to the page you were trying to view.”
Press the Retry button -the screen will refresh with all of the data entered intact and you can resume your requisition.
-
If the screen continues to revert back to the blank/default entry screen, repeat steps 1 and 2 or re-enter the data.
NOTE: If the patch has been applied and you still experience problems, please call BEN Helps 6-4357.
|
| 4/16/03 |
BEN Financials |
Users are presented with a strange list of Responsibilities
when logging onto the application -- for example, Alert Manager, Application Developer etc. |
RESOLVED 10/28/07
This strange list may display from time to time, but they
cannot be accessed if you click on them. Please exit out of the Applications and log back in.
Your correct list of Responsibilities should display properly.
|
| 5/9/02 |
BEN Buys/
Penn Marketplace |
Various error messages with Internet Explorer for the PC |
RESOLVED 10/27/07
"Undefined Error" or "Error on Page"
This problem has been reported when adding non-catalog items to the shopping cart.
We have determined that one cause of this problem is when a user creates a requisition
and clicks on the "Notification Status" tab to get the Purchase Order number from the Review
and Submit form. This causes the "Error on Page" error resulting in the "Undefined" Pop-up
message when the user tries to create another requisition.
A work around for this scenario is as follows:
Once the requisition has been submitted, click on the "Continue Shopping" link from
the Review and Submit page which will take you back to the Ben Buys homepage. From this
page you can view the requisition and retrieve the purchase order number by clicking on the
requisition number under the "My Requisitions" section of the page.
|
| 5/9/02 |
BEN Buys |
Invoice hold due to multiple identical items on the requisition |
RESOLVED 1/3/05
When a requisition contains two or more lines that are exactly
alike with respect to supplier, supplier part number, item description, and unit of measure, the
PO will combine the quantities of the like lines into one line and create multiple shipment
records -- one for each of the lines being combined.
This may result in the invoice being placed on hold when it's matched against the PO
because the quantity being invoiced exceeds the quantity found on the first shipment
record by more than the quantity tolerance. Generally, this should only occur for invoices
processed electronically (EDI) and not those processed by AP personnel.
The current workaround is to manually place like items onto different requisitions.
This is recognized as a software problem and we are working with the vendor to stop the
system from creating multiple shipment records.
|
| 2/18/02 |
BEN Buys/
Penn Marketplace |
"Service unavailable" error message received when you click
"Return to BEN Buys Shopping Cart" after shopping in the Penn Marketplace |
RESOLVED
This error is created when a user spends more than 30 minutes, in a single shopping session,
in the Penn Marketplace. While we investigate a longer term solution, the recommended workaround
is for each user to monitor the amount of time spent in each shopping session. If you approach 30
minutes:
-
Click "Carts" on the tool bar OR the “Shopping Cart” icon at the top right
of the page to display the current contents of your Penn Marketplace shopping cart
-
Click “Return to BEN Buys Shopping Cart” to view the current contents
-
Click the "Return to Shopping" link from the Shopping Cart Contents page or the "Home" tab
-
Click the "Shop at Penn Marketplace" link to establish a new shopping session on the marketplace
Repeat the above steps each time your session approaches 30 minutes.
|
| 4/16/03 |
BEN Financials/
MarkView |
Users cannot print more than one document/image during any one MarkView session. |
RESOLVED 5/24/04
The manual workaround is to log completely out of
BEN Financials & MarkView, log back in, and print the next document/image.
Alternatively, users may use their operating
system's "Print Screen" key functionality to copy the window(s) with the image(s) to the Clipboard. User can then Paste
the screen capture(s)/print(s) into a Word document and print from there.
There is a permanent workaround to address
this problem: install version 4.2.12.2 of the MarkView web client & register the user with 4.2.12.2 via emailing benadmin@lists.
Please contact your LSP for more information about installing version 4.2.12.2 of the MarkView Web Client.
The user may then use either Netscape 4.7x or IE 5.5/6 to access MarkView (using 4.2.12.2). A couple of important points:
- It is *NOT* necessary to un-install version 4.5.4.2 before installing 4.2.12.2. Both versions may exist on the same
workstation without any issues.
- We only recommend this 4.2.12.2 workaround for those users who are
extremely inconvenienced by the above print/view problems. We want to keep as many users on 4.5.4.2
as possible, as this version will make future MarkView upgrades easier for LSPs going forward.
|
| 4/16/03 |
BEN Financials/
MarkView |
Users cannot print multi-page invoices (or a single-page invoice with supporting attachments). |
RESOLVED 5/24/04
The manual workaround is to print each page by itself (page-by-page),
specifying which page to print via the Print dialog box.
Alternatively, users may use their operating system's "Print Screen" key functionality to copy the
window(s) with the image(s) to the Clipboard. User can then Paste the screen capture(s)/print(s) into a
Word document and print from there.
There is a permanent workaround to address this problem: install version 4.2.12.2 of the MarkView web client &
register the user with 4.2.12.2 via emailing benadmin@lists. Please contact your LSP for more
information about installing version 4.2.12.2 of the MarkView Web Client. The user may then use
either Netscape 4.7x or IE 5.5/6 to access MarkView (using 4.2.12.2). A couple of important points:
- It is *NOT* necessary to un-install version 4.5.4.2 before installing 4.2.12.2. Both versions may
exist on the same workstation without any issues.
- We only recommend this 4.2.12.2 workaround for those users who are
extremely inconvenienced by the above print/view problems. We want to keep as many users
on 4.5.4.2 as possible, as this version will make future MarkView upgrades easier for LSPs going forward.
|
| 4/16/03 |
BEN Financials/
MarkView |
Invoice images for EDI vendors (e.g., Staples, Fisher Scientific etc.) do not
display/print correctly. Some of the field labels display & print on top of one another. |
RESOLVED 5/24/04
There is no manual workaround to correct this problem.
Note that the "raw" invoice data is available in BEN Financials via the invoice inquiry function and is
not affected by this display/print-only issue.
There is a permanent workaround to address this problem: install version 4.2.12.2 of the MarkView web
client & register the user with 4.2.12.2 via emailing benadmin@lists. Please contact your LSP for more information
about installing version 4.2.12.2 of the MarkView Web Client. The user may then use either Netscape
4.7x or IE 5.5/6 to access MarkView (using 4.2.12.2). A couple of important points:
- It is *NOT* necessary to un-install version 4.5.4.2 before installing 4.2.12.2. Both versions may exist on the same
workstation without any issues.
- We only recommend this 4.2.12.2 workaround for those users who are
extremely inconvenienced by the above print/view problems. We want to keep as many users on 4.5.4.2
as possible, as this version will make future MarkView upgrades easier for LSPs going forward.
|
| 6/12/02 |
BEN Buys |
Notification indicating "Document Manager failed with Error x while…"
Note: x is usually a number like 2. |
RESOLVED 6/20/02
First, open the notification and click the "Retry" button at the bottom
of the notification. This may restart the failed process and the
notification will be closed and removed from your worklist automatically
by the system. If you receive a second failure notification for the
same Requisition or PO number, this means that the process was not able
to restart successfully. Contact BEN Helps (6-HELP) to report the
problem. Exit the notification, but leave it open in your worklist.
Do not close, withdraw or re-submit the notification until you
receive further instructions. |
