Important Note: It is likely that Microsoft will release the next version of their Internet Explorer web browser for Windows (version 8) in the first quarter of 2009. Microsoft plans to push Internet Explorer 8 out to computers running Windows XP and Windows Vista via Automatic Update sometime in early 2009.

Information Systems & Computing (ISC) is currently contacting various stakeholders across the University to determine if their applications work as expected with the latest release candidate of Internet Explorer 8 (currently RC1).

ISC suggests that support providers that have clients using BEN Financials, Hyperion, or OASIS block the download via Automatic Update of Internet Explorer 8. Instructions and the blocking tool can be found here (requires Microsoft’s Genuine Advantage Validation): http://www.microsoft.com/downloads/details.aspx?FamilyID=21687628-5806-4ba6-9e4e-8e224ec6dd8c&displaylang=en

When the end-user clicks the submit button, they should allow time for the system to process the requisition. The “Error on Page” message will appear if the end-user clicks the submit button again.

When the user clicks on the “Continue” button after the property management data is entered, user will receive “Error On Page” at the lower left of the Property Management screen. The system prevents the user from submitting the requisition. The only option available to the user is to click the “Cancel” button, go back to the Shopping Cart contents page and revise the requisition by deleting and/ or combining the requisition lines to 5 or less lines.

If you experience a problem connecting to ANY Punch-out site and/or receive the “Page Cannot Be Displayed” message when trying to connect to this site, a setting may need to be changed in your web browser.

- Open your web browser
- Click “Tools” from the menu bar
- Go to “Internet Options”
- Under the “Temporary Internet Files” section, click on “Delete Cookies”
- Click “OK”
- Click on the “Privacy Tab” and then click on the “Advanced Tab” (located in the middle of the screen)
- Put a check in the “Override Automatic Cookie Handling” box and Always allow session cookies box
- Click “OK”
- Click “Apply”
- Click “OK”

Try connecting to the punch-out site again. If you still experience a problem, call BEN Helps at 746-4957.

Windows XP Service Pack 3 (SP3) was made available through Windows Update and Microsoft Update on May 5, 2008 and will begin to be pushed out via Automatic Update on June 10, 2008. SP3 is almost certainly the final service pack for Windows XP.

Information Systems & Computing (ISC) will support Windows XP Service Pack 3 for its clients, including off-campus students, only on new systems that ship with SP3 pre-installed or that have been automatically updated through Windows Update or Microsoft Update. ISC strongly recommends that all other users adopt a "wait and see" attitude, continuing to use Windows XP Service Pack 2 until after the initial bugs in SP3 are identified and fixed.

Provider note: Although ISC is following its standard three month "cooling off" period for a new or significantly revised operating system with Windows XP Service Pack 3, we recognize that many users who are running Automatic Update on their Windows systems will receive SP3 without any intervention at some time in June 2008.

Potential Minor Issues in BEN Financials for users with XP SP3

• Viewing an invoice image: the first time an image is brought up, a JAVAW message may appear. Unblock it and re-query the invoice and the image will display correctly. Also, the first time that an image displays, it may be overly magnified - the magnification must be decreased so that the entire invoice can be seen.
• Requisitions: clicking on the Shop at Penn Marketplace displays an Internet Explorer message, stating "You are about to be redirected to a connection that is not secure." Click the Yes button - this will not affect functionality.

RESOLVED 1/29/2010
There is a known problem with opening a saved cart in BEN Buys. An error message is received if you open a saved cart using the following navigation path:

From the “Saved Carts” screen
Click on the Requisition number (View Saved Cart) screen appears
Click on the “Open” button at the lower right of the screen

The problem is currently being worked on. Until it has been resolved, use the following workaround to open a “saved cart”.

Workaround:

From the “Saved Carts” screen
Select the cart you want to open (by clicking the radio button)
Click the “open” button

When querying “Equipment” Purchase Orders in PO Manager> View/Control PO an error message is received when you click on the “Lines” button. This error is ONLY received on orders that have an Equipment Line Type and were created prior to the BEN Assets/ IP Enhancements implementation on Monday, November 5, 2007.

The problem is currently being worked on. Until it has been resolved, the current workaround is to acknowledge the message on the Lines form. –OR- You have the option to bypass the message [the message is only present when you are in the Lines form] by selecting the Shipments or Distributions radio button in the “Results” box located in the lower right hand corner of the PO Find screen.

Please follow these steps to view an image:

      1. Close all web browsers
      2. Navigate to the C:/ drive (Start -> Settings -> Control Panel)
      3. Click the dropdown box and select the C:\ drive
      4. Double click on the ‘Documents and Settings’ folder
      5. Double click on the ‘your username’ folder
      6. Double click on the ‘170 Systems’ folder
      7. You should find a folder called: MarkView Viewer
          Enterprise Edition -- Delete this folder
         (right click and select Delete).
You may be prompted “Are you sure you want to delete
the MarkView Viewer Enterprise Edition folder and all of its contents?” -- Click YES.

      8. Navigate back to your desktop
      9. Right click on the Recycle Bin icon and select the option
         ‘Empty Recycle Bin’. (You may be prompted to verify that you
         want to delete all the contents of the Recycle Bin, click OK)
      10. Log into BEN Financials and confirm you are able to view
         an image
      11. If you encounter further difficulties, please contact your LSP.

• In a large percentage of cases no true “cross reference” error exists. This message may occur when a user returns more than 19 items from the Penn Marketplace. When this occurs, some of the items that you selected will be lost from your shopping cart. You can click on the “Shopping Cart” link located at the top right of the page to display the current contents of your shopping cart. You may then return to the Penn Marketplace and re-select the missing items.
• In a smaller percentage of cases, a true “UOM could not be cross referenced” error occurs. If you have ruled out the scenario above (returning more than 19 items from the Penn Marketplace…), then this is probably a true “UOM” error. Please call 6-HELP to report the UOM that could not be cross referenced. Purchasing Services will then be notified to correct the problem.

PO Managers will no longer have the ability to “Final Close” purchase orders. Accounts Payable will process all “Final Close” requests that have a legitimate business reason.

Possible reason(s) for requesting to “Final Close” a purchase order:

• Purchase Order has been fully executed which includes:
  • All goods and/or services were received
  • All invoices entered into BEN Financials and all holds have been resolved
  • All checks issued to the supplier

• Purchase Order has been fully executed per the above and the Purchase Order still has a remaining encumbrance balance

Your email request to “Final Close” a purchase order must be sent to apsup@pobox.upenn.edu and include the following details.

• Purchase Order Number
• Buyer Name
• Supplier Name
• Reason for requesting to final close the purchase order

• In most cases there is NO error message received. If the user clicks on the Continue button after the property management data is entered- nothing happens. The system prevents the user from submitting the requisition. The only option available to the user is to click Cancel, go back to the Shopping Cart contents page and revise the requisition by deleting and/ or combining the requisition lines.
• In other instances users will receive a Penn EC Customizations Error page. When this error is received, the only option available to the user is to cancel their current Requisition session. Log back onto the Requisitions Home page and recreate the requisition by deleting and/ or combining the requisition lines.

In PO Manager or Invoice Inquiry responsibility select: Inquiry> Invoices

From the Find Invoices screen enter one or more of the following search criteria: Supplier Name, Supplier Number, Credit Memo Number, Type, Amount and Dates. If you enter limited criteria, you will receive the following message:

"No blind queries allowed for this form. Please enter criteria in either vendor name, vendor number, purchase order number or invoice number" NOTE: The more search criteria entered, the more refined the search will be.

Select "FIND"

If there are any credit memos issued by the supplier, they will be listed.

For more details on how to process a search call BEN Helps at 746-HELP (4357) or go to the BEN Knows site: http://www.finance.upenn.edu/benknows/browse_topics/invoice_inquiry.shtml

RESOLVED 12/6/07
Currently there is a problem viewing receipts in PO Manager responsibility, Inquiry> Receipts. When you click on the “Transactions” button to view receipts entered on a purchase order the columns are overlapping.

The problem is currently being worked on. Until it has been resolved, use the following workaround to view receipt transactions.

Workaround: From the “Receipt Transaction Summary” form export the data into Excel by selecting File> Export. This will allow you to view all the fields that are normally available in the Transactions screen.

If you experience problems exporting into Excel look at the instructions to configure Excel on the Desktop Requirements page: http://www.finance.upenn.edu/ben/benfin/desktop_req/config-excel.shtml

BEN Pays

RESOLVED 10/26/07
Beginning March 1, 2006
Three new BEN Financials report have been developed to assist with identifying the following process exceptions within your organization, by Buyer/PO Manager.

• Invoice Matching Holds on hold for more than a specified number of days (original measurement will be 30 days)
• PO Invoices not entered in Accounts Payable within a specified number of days of the vendor invoice date (original measurement will be 30 days)
• PO’s created after the vendor invoice date

The reports outlined below are available to the PO Manager and PO/CO Manager responsibilities in BEN Financials and should be used as tools to reduce and/or eliminate the above exceptions within your organization.

• The 501. Matching Holds Report and 500. Matching Holds Extract has been modified to show “Days on Hold” and can be run to identify invoices on hold greater than 30 days.
• The NEW 015. Invoice Creation Exceeds Vendor Invoice Date Detail Report can be run to identify exceptions by Buyer for your Org(s). 
• The NEW 016. PO Created After Supplier Invoice Date Detail Report can be run to identify exceptions by Buyer for your Org(s). 

• Problems when users attempt to change their passwords or attempt to logon to BEN Financials. When some users attempt to change their password, they receive a “Not Found” error or a “session is no longer valid” page where they are repeatedly presented with the logon screen.

• Problems when creating requisitions via Internet Procurement. The data that is entered does not get accepted and the screen reverts to a blank/default entry screen. These problems have occurred in several different places when users:
  
  1. Non-Catalog Request page
     • Click on the flashlight to perform a supplier search OR
     • Click on the "Add to cart" button
  2. Marketplace and Non-Catalog Requests –Edit Charge Account Number page
     • Select the “Apply account to all requisition lines" OR
     • Click the OK button
  3. Marketplace and Non-Catalog Requests- Enter Notes and Attachments page
     • Click on the Continue button OR
     • Click on the “Add Attachments” link
  4. Marketplace and Non-Catalog Requests- Review Approver List & Enter Justifications page
     • Click on the Continue button

1. Press the “Refresh” icon located on the browser menu at the top of the page or press CTRL + R.
2. One of the following will happen:
   • Screen will refresh with all of the data entered intact and you can resume your requisition
   • A pop-up message appears:
     “This page cannot be refreshed without resending the information. Click Retry to send the information again or click Cancel to return to the page you were trying to view.”
     Press the Retry button -the screen will refresh with all of the data entered intact and you can resume your requisition.
3. If the screen continues to revert back to the blank/default entry screen, repeat steps 1 and 2 or re-enter the data.

1. Click "Carts" on the tool bar OR the “Shopping Cart” icon at the top right of the page to display the current contents of your Penn Marketplace shopping cart
2. Click “Return to BEN Buys Shopping Cart” to view the current contents
3. Click the "Return to Shopping" link from the Shopping Cart Contents page or the "Home" tab
4. Click the "Shop at Penn Marketplace" link to establish a new shopping session on the marketplace

RESOLVED 5/24/04
The manual workaround is to log completely out of BEN Financials & MarkView, log back in, and print the next document/image.

Alternatively, users may use their operating system's "Print Screen" key functionality to copy the window(s) with the image(s) to the Clipboard. User can then Paste the screen capture(s)/print(s) into a Word document and print from there.

There is a permanent workaround to address this problem: install version 4.2.12.2 of the MarkView web client & register the user with 4.2.12.2 via emailing benadmin@lists. Please contact your LSP for more information about installing version 4.2.12.2 of the MarkView Web Client. The user may then use either Netscape 4.7x or IE 5.5/6 to access MarkView (using 4.2.12.2). A couple of important points:

• It is *NOT* necessary to un-install version 4.5.4.2 before installing 4.2.12.2. Both versions may exist on the same workstation without any issues.
• We only recommend this 4.2.12.2 workaround for those users who are extremely inconvenienced by the above print/view problems. We want to keep as many users on 4.5.4.2 as possible, as this version will make future MarkView upgrades easier for LSPs going forward.

RESOLVED 5/24/04
The manual workaround is to print each page by itself (page-by-page), specifying which page to print via the Print dialog box.

Alternatively, users may use their operating system's "Print Screen" key functionality to copy the window(s) with the image(s) to the Clipboard. User can then Paste the screen capture(s)/print(s) into a Word document and print from there.

There is a permanent workaround to address this problem: install version 4.2.12.2 of the MarkView web client & register the user with 4.2.12.2 via emailing benadmin@lists. Please contact your LSP for more information about installing version 4.2.12.2 of the MarkView Web Client. The user may then use either Netscape 4.7x or IE 5.5/6 to access MarkView (using 4.2.12.2). A couple of important points:

• It is *NOT* necessary to un-install version 4.5.4.2 before installing 4.2.12.2. Both versions may exist on the same workstation without any issues.
• We only recommend this 4.2.12.2 workaround for those users who are extremely inconvenienced by the above print/view problems. We want to keep as many users on 4.5.4.2 as possible, as this version will make future MarkView upgrades easier for LSPs going forward.

RESOLVED 5/24/04
There is no manual workaround to correct this problem. Note that the "raw" invoice data is available in BEN Financials via the invoice inquiry function and is not affected by this display/print-only issue.

There is a permanent workaround to address this problem: install version 4.2.12.2 of the MarkView web client & register the user with 4.2.12.2 via emailing benadmin@lists. Please contact your LSP for more information about installing version 4.2.12.2 of the MarkView Web Client. The user may then use either Netscape 4.7x or IE 5.5/6 to access MarkView (using 4.2.12.2). A couple of important points:

• It is *NOT* necessary to un-install version 4.5.4.2 before installing 4.2.12.2. Both versions may exist on the same workstation without any issues.
• We only recommend this 4.2.12.2 workaround for those users who are extremely inconvenienced by the above print/view problems. We want to keep as many users on 4.5.4.2 as possible, as this version will make future MarkView upgrades easier for LSPs going forward.

RESOLVED 6/20/02
First, open the notification and click the "Retry" button at the bottom of the notification. This may restart the failed process and the notification will be closed and removed from your worklist automatically by the system. If you receive a second failure notification for the same Requisition or PO number, this means that the process was not able to restart successfully. Contact BEN Helps (6-HELP) to report the problem. Exit the notification, but leave it open in your worklist. Do not close, withdraw or re-submit the notification until you receive further instructions.