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University of Pennsylvania
Suite 318 Franklin Building
3451 Walnut Street
Philadelphia, PA 19104
215.746.4357 (Phone)
215.898.0817 (Fax)

[ BEN Helps ]

BEN Helps Support Service

What is BEN Helps?

BEN Helps is the enhanced support service for users of the University's business and financial applications. By simply dialing 6-HELP (215.746.4357) and entering your 2-digit School/Center code (the first 2 digits of yourCNAC) , you can get help with BEN Financials, Travel, BEN Reports, BEN Deposits and PennWorks.

What are BEN Financials?

BEN Assets (Property Management)
BEN Balances (General Ledger)
BEN Buys (Purchasing)
and BEN Pays (Accounts Payable)

Trained Financial Support Providers (FSPs) will assist you with questions and problems when using BEN Financials.

What are FSPS?

Financial Support Providers, or FSPs, are trained to help you with questions and problems regarding BEN Financials (BEN Assets, BEN Balances, BEN Buys and BEN Pays).

By dialing 6-HELP (215.746.4357), entering your 2-digit School/Center code (the first 2 digits of your CNAC) and selecting Option 1 for BEN Financials, you will be routed to an FSP. The FSP will remain your contact until your problem is resolved.

* Please Note: Normal processing requests of a Central area, such as posting encumbrance journals, creating legacy numbers, etc., should continue to be directed to the appropriate areas within the Division of Finance.

What is BEN Knows?

BEN Knows is the place to browse and search for possible solutions to your BEN Financials and BEN Reports questions.

In addition to using your training materials, calling 6-HELP or entering a ticket via BEN Helps Online Support at http://BENHelps.finance.upenn.edu, BEN Knows is another resource for you to utilize in getting help with your BEN Financials and BEN Reports questions.

School/Center Codes