Welcome to BEN Knows - the place to browse and search for possible solutions to
your BEN Financials and BEN Reports questions.
In addition to using your training materials, calling 6-HELP (215-746-4357) or entering a ticket via BEN Helps Online Support at http://BENHelps.finance.upenn.edu, BEN Knows is another resource for you to utilize in getting help with your BEN Financials and
BEN Reports questions.
How do I use BEN Knows?
Browse by Topic: By clicking on Browse by Topic, in the Navigation column,
you can view a complete list of the topics that contain possible solutions to your problem.
- By clicking on a specific topic, you can view a list of possible solutions related to that topic.
For example, clicking on Application Access/Passwords will display a list of solutions related to the topic.
By clicking on a specific solution, such as 'Deleting BEN Financials Access', you can view the details
of that solution.
Keyword Search: Enter a keyword such as invoices into the Google Custom Search box [located at the top of the page] and your search results will list all of the solutions containing the word 'invoices'. For more details on conducting keyword searches, check out Searching BEN Knows.
What if there is no solution listed for my problem?
BEN Knows gets a significant portion of the solutions listed here from your
calls to 6-HELP (215-746-4357). When you ask a question, that question and its answer is entered into
the solution database. If a solution is not listed for your problem, dial 6-HELP (215-746-4357) and ask your question.
Should I use BEN Knows instead of dialing 6-HELP (215-746-4357) or using my training manual?
BEN Knows should be used as an additional resource in getting help with your BEN Financials
and BEN Reports questions. Please continue to either dial 6-HELP and/or consult your training
documentation, but now you have another place to go.