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Invoice Holds Definitions

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Quantity Receipt Hold Not Releasing

An invoice placed on "Quantity Receipt Hold" should be released the evening the receipt was entered. If the Quantity Receipt does not release, you must verify that the total amount receipted is equal to the total amount billed. The system will not release any invoices until the amount received and the amount billed are the same amount and/or quantity.

You can view Invoice Hold(s) information from Invoice Inquiry or PO Manager.

  • From Invoice Inquiry>Invoices or from Purchase Orders>Inquiry>Invoices
  • Enter PO number and click Find
  • Select the 3rd tab, [Holds]
  • If the amount Billed does not match amount Received then another Receipt needs to be entered

You can also view Invoice Hold(s) information from MarkView.

  • Towards the bottom of the Invoice screen click Holds
  • The following information will be displayed: Hold Lookup Code, Hold Reason, Hold Date, PO Number, and PO Line Number

If the totals match and the hold is not released, please contact BEN HELPS at 215-746-4357 or enter a ticket at:

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Fast Facts

FastFacts are useful tips about BEN Financials. To see a complete FastFact, click MORE. To view all of the FastFacts click on 'FastFacts' from the left navigation column.
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