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System Error Message Definitions

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Error Page – You have encountered an unexpected error. Please contact the System Administrator for assistance”

In Requisitioner responsibility, when an end-user attempts to add ‘Non-Marketplace’ items to the ‘Shopping Cart’; they receive the following error message:

“Error Page – You have encountered an unexpected error. Please contact the System Administrator for assistance”

The problem is generally a result of not having a default “Deliver-To Location’ saved in the User Profile. In order to prevent this problem, follow the steps provided below to set a default ‘Deliver-To Location’.

  • From the ‘Requisitioner’ responsibility, go to Requisitions Home Page
  • Click on ‘User Preferences’ link in the top right corner of the page
  • On the General Preferences page, click the ‘My Profile’ link
  • Under the ‘Delivery’ section, enter a default location in the ‘Deliver-To Location’ field
  • Click ‘Apply’

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Fast Facts


FastFacts are useful tips about BEN Financials. To see a complete FastFact, click MORE. To view all of the FastFacts click on 'FastFacts' from the left navigation column.
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