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System Error Message Definitions

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Line #1 Shipment #1 Quantity billed 2 greater than quantity ordered 1 Line #1 Shipment #1 Distribution #1 Quantity billed 2 greater than quantity ordered 1

This error is received when an end-user is attempting to ‘Cancel or Finally Close’ a Purchase Order. If there is a Purchase Order that has been invoiced, and at least one purchase order line was either 1) not matched, or 2) not fully matched to an invoice line this error message is received when you try to "cancel" the Purchase Order at the Header or cancel the Purchase Order line (that was invoiced).

To relieve any remaining PO Encumbrances, send an email to Accounts Payable at apsup@exchange.upenn.edu and request to have the Purchase Order "Finally Closed". Your email should include:

  • Purchase Order Number
  • Buyer Name
  • Supplier Name
  • Reason for requesting to final close the purchase order

NOTE: Requests received by 12 pm and meet the conditions to Final Close, will be processed by 5 pm within 3 business days.

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Fast Facts


FastFacts are useful tips about BEN Financials. To see a complete FastFact, click MORE. To view all of the FastFacts click on 'FastFacts' from the left navigation column.
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