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215.746.4357 (Phone)
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System Error Message Definitions

Back to Browse Topics - > System Error Messages

Line #1 Shipment #1 Distribution #1 Quantity received “2” is not fully delivered “1”

This error is received if there are receipts that have NOT been reversed correctly in the system. This error also prevents an end-user from ‘Finally Closing’ a purchase order.

Each reversed receipt should show two lines to correct the original receipt entered: - Correct (to reverse the original Receive line) AND - Correct (to reverse the original Deliver line)

View reversed/ corrected receipts from the Requisitions Home Page:

  • Select the Requisition Status tab
  • Select the Receiving tab your most recent receipts entered will be displayed in the "My Receipts At A Glance" area

NOTE: Items over 45 days old will NOT appear in this list

  • Click on the View Receipts link if the item is not displayed in the "My Receipts At A Glance" area
  • Click on the receipt number or View Details icon for more information

From PO Manager Responsibility:

  • Choose Inquiry>Receipts
  • On the "Find Receipting Transactions" window, enter the purchase order # and click [Find]
  • The Receipts Header Summary window will show the receipt number(s) and the date the receipt was entered
  • To view additional information (e.g., receipt amount), click [Transaction]

Send an email to apsup@exchange.upenn.edu to have your receipt corrected. The e-mail should include the receipt number, amount you want the receipt to be and original purchase order amount. Accounts Payable will contact you with further instructions if needed. Be sure to provide your contact information (phone number and email address)

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Fast Facts


FastFacts are useful tips about BEN Financials. To see a complete FastFact, click MORE. To view all of the FastFacts click on 'FastFacts' from the left navigation column.
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