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Division of Finance Access Only
	Inside Finance

Comptroller's Office
University of Pennsylvania
Suite 312 Franklin Building
3451 Walnut Street
Philadelphia, PA 19104
215.898.7593 (Phone)
215.898.0817 (Fax)

[ Travel ]

Amtrak Reservation Options
Domestic Air/Rail Travel :|: Amtrak

Make a Reservation

Quik-Trak machines

Amtrak on-line

Any train station

Call Amtrak

Changing A Reservation

If you have purchased your ticket at the kiosk and you have your ticket, you can call 1.800.USA.RAIL, press "0" to leave the automated system for agent assistance and change the reservation. For reserved trains you will have to stop at the ticket counter to get the ticket reissued prior to boarding.

If you have made the reservation on the web and have a reservation number, you can call 1.800.USA.RAIL, press "0" to leave the automated system for agent assistance and change the reservation. You can then enter the reservation number into the kiosk and the corrected itinerary will be generated.

Canceling A Reservation

If you need to make cancel a reservation, you can call 1.800.USA.RAIL, press "0" to leave the automated system for agent assistance and cancel the reservation. If you don't have a ticket, you are done. If you have already purchased and received the paper ticket you will have to return that ticket for a refund. You can:

1. Mail the ticket back to:
   
   AMTRAK
   Customer Refund Department
   Box 70, 2nd floor, North Tower
   30th Street Station
   Philadelphia, PA 19104-2898

2. Take it to any Amtrak counter and ask them to process the refund

Holding A Reservation

If you need to hold a reservation for someone but don't want to purchase it right away, you can call 1.800.USA.RAIL and press "0" to leave the automated system for agent assistance. You can make the reservation and receive a reservation number without purchasing the ticket. If the reservation is for Acela Express or Metroliner service, Amtrak will hold that reservation until departure time. If the reservation is on a Northeast direct train, the reservation will be held for 24 hours.

You can enter that reservation into any kiosk with any credit card and the ticket will be generated.

Tickets For Non-Employees

Please note that the kiosk in Houston Hall assumes your travel commences from Philadelphia. If you are buying a ticket for someone else traveling here you should book the reservation on the Amtrak web site. You can purchase the ticket and provide the traveler with the reservation number. They can enter the reservation number in any Amtrak kiosk along with a credit card. They can select "Advanced Paid Tickets" and "Print Tickets". The $0.00 on the ticket indicates that the tickets have already been paid for.