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[ Travel ] Amtrak Notifications
Reserve and Relax! Beginning April 25, 2005, for all Regional trains operating in the Northeast Corridor (running between Boston, NYC, Washington DC and Newport News, VA), Amtrak will begin offering only reserved seats seven days a week. This means that all passengers have seats every time they board a Regional train. While reservations are required, customers will still be able to purchase tickets for same-day travel, as long as the train has not sold out beforehand. Reserved Seat Service Q&As
To obtain additional information, please visit Amtrak.com and click the icon link to "NEW ALL-RESERVED SERVICE Northeast Regionals."
Amtrak, in compliance with a security directive issued by the federal Transportation Security Administration (TSA), will implement a random passenger identification verification policy on board trains. Beginning in November, adult passengers (18 and older) will be randomly asked to produce valid photo identification by conductors on board all trains. The random identification checks will be based on a passenger’s ticket number and will be conducted on approximately 10 percent of all passengers. If the name of the passenger on the ticket and the passenger’s identification do not match and a reasonable explanation is not provided, conductors will be required to alert Amtrak Police for further investigation. Train crews will continue to periodically make announcements on board the train informing passengers that they may be subject to random identification verification and that they should have their photo identification readily available, if requested. Federal TSA guidelines specify that the following are acceptable forms of passenger identification:
Passengers purchasing tickets from Amtrak ticket offices or on board trains must be 15 years of age or older and possess valid photo identification in order to purchase an Amtrak ticket. Examples of acceptable forms of photo identification are:
EXCHANGES: Passengers will never be charged a fee to exchange tickets of equal value or to purchase tickets of greater value. (Previously, passengers on most non-corridor trains did not receive full value when exchanging for a new ticket). If the cost of a new ticket is less than the original ticket, a passenger may elect to receive the difference in full credit for future travel or a refund of the balance, subject to a service charge. REFUNDS: Customers may receive full credit on any applicable refund, in the form of a non-refundable exchange voucher valid toward future travel purchases. Alternately, passengers wishing a refund of cash or credit to a credit card will be subject to a 10% refund service charge, based on the amount actually refunded, up to a maximum of $100 per transaction on any single reservation. REFUND CALCULATION: Most rail fares are refundable before travel begins. Some discount tickets are non-refundable and/or non-exchangeable once payment is made. Acela Express and Metroliner First class accommodation charges and Business class accommodation charges on trains other than Acela Express and Metroliner are refundable (minus the service charge) if the reservation is cancelled at least one hour prior to departure. If not, the accommodation charge may be refunded (minus the service charge) or fully credited toward future travel. Sleeping car accommodation charges are refundable (minus the service charge) if the reservation is cancelled at least seven days prior to departure. If the reservation is cancelled less than seven days prior to departure, the accommodation charge may be refunded (with a 10% service charge) or fully credited toward future Amtrak travel. If no cancelled before departure (a “no Show”), no credit or refund will be made.
Amtrak’s northeast corridor Regional trains operating on Saturdays and Sundays will become all-reserved service effective Saturday November 6, 2004. The only northeast corridor services that will remain unreserved on Saturdays and Sundays will be the Keystone service operating between Harrisburg/Philadelphia/New York. This change will better serve our weekend travelers with a guaranteed seat. Also, Amtrak will be better positioned to manage train capacity to accommodate peak demands. |
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