[ Travel ]
American Express Preferred Vendor
Preferred Vendors

American Express is the University's preferred travel agency.
See below on how to contact American Express Travel.
Phone
215.898.9439, 1.800.796.7573
Fax
215.573.5635 (Travel Office)
Hours
Mon-Fri 9AM-5:15PM
24-hour Emergency Service
(Identify yourself with Access Code A-1FC)
1.800.796.7573
There is a service charge of $20 to use the after hours desk so use it for
emergencies only.
Benefits of Using American Express Travel
Negotiated savings opportunity with preferred carriers when
reservations are booked through American Express Travel. See "Airline
Reservations" for details.
Experienced agents dedicated specifically to University travelers.
Dedicated campus phone line 215.898.9439 or 1.800.796.7573 directly into the Penn
desk.
Reduced hotel rates at over 3,200 hotels worldwide.
Central bill account for all authorized airline tickets.
- Faxed flight confirmations.
If you need a Travel Profile please contact the Travel Office
at 215.898.3307 and we will send you a form to complete and return.
Travel Profile forms can also be found in the Comptroller's website
under Forms.
Service Fees
Listed below are the service fees charged to Penn travelers by American Express. These
fees are the result of the elimination of commissions which were once paid by the airlines to travel agencies.
| Agent-assisted Domestic airline ticket transaction |
$35 |
| Agent-assisted International airline ticket transaction |
$45 |
| Hotel/Car/International rail only reservations |
$25 |
Ticket exchange fee |
$35 |
| American Express Travel After Hours Desk |
$20 |
| Paper ticket surcharge charged by some domestic carriers |
varies |
These service fees are considered a reimbursable expense and should be listed on expense reports.
Service Issues
If you have any service problems with American Express Travel, instead
of going elsewhere, you need to contact the Travel Administrator at the address and telephone
number listed below. Only by knowing about a problem can we work towards correcting it.
Susan Storb
Travel Administrator
308 Franklin Bldg
3451 Walnut Street / 6284
Tele: 215.898.3307
Fax: 215.898.0817
Email: storb@pobox.upenn.edu
Foreign Currency
For Foreign Currency, there is an agency downtown that has foreign currencies. You can reach them at:
Travelex
1800 JFK Blvd
Philadelphia, PA 19103
215.563.7348
http://www.travelex.com
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