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University of Pennsylvania
Financial Systems
Suite 318/322 Franklin Building
3451 Walnut Street
Philadelphia, PA. 19104

[ Personal Digital Assistant (PDA) ]

Supported Devices & Software

Any device or software that does not fall within these specifications, will not be configured or supported by ITS Support.  ITS supports Exchange sychronization only to these PDA devices; we do not support applications on the PDA/Smartphones listed below.

All PDA devices (Windows Mobile, Blackberry & iPhone) offered wireless synchronization with:

Windows Mobile

• Models: Samsung Saga (Product Details), HTC Ozone (Product Details), HTC Imagio (Product Details) and HTC Touch Pro 2 (Product Details)
• Windows Mobile OS v6.1 or higher
• Verizon Wireless Voice and Data Service

Blackberry

• Models 8800 (Product Details), 8820 (Product Details) and Curve 8310 (Product Details)
• AT&T Voice and Data Service
• Blackberry devices require additional ISC fees per month

iPhone

• Models (Product Details) with OS v3 or higher
• AT&T Voice and Data Service

PDA/Smartphone applications are not support by ITS Support so there will be no local PC software installation required. If a user chooses to install applications on PDA/Smartphones, users can install the synchrniization software (For example - iTunes or Blackberry Desktop) on their home PC's.

PDA Purchases

It is strongly recommended that users considering the personal purchase of a PDA with the intention of using the device with University owned equipment, consult an ITS representative for supported devices information.  An enterprise data plan is required to synchroize with the ISC Exchange server and accomply with ISC PDA policy:  http://www.net.isc.upenn.edu/policy/supporting/pda-disclaimer-w-guidelines.html

Even though ITS Support purchases the PDA/Smartphone device, the individual departments are resoponsible for the monthly billing payments via UPenn Purchasing card.

If a department within the Division of Finance is intending to purchase a PDA for an employee, it is recommended that they submit a request (Footprints Ticket) allowing ITS Support to make the purchase on the department's behalf. Please include a Budget Code and preferred PDA model within the request.

Support Responsibilities

User

It is the responsibility of the user to submit a request (Footprints Ticket) for ITS support for the installation, configuration and support of PDA's used for business purposes within the Division of Finance.  Also, users need to understand ISC Exchange servers administrators policy:

• The University reserves the right to reset to factory state (wipe) lost or stolen devices if necessary to protect confidential University data contained on the device, whether or not the device is owned by Penn. Device wipe also could occur upon separation of service from Penn.

ITS

It is the responsibility of the ITS Support Staff to install, configure and support PDA devices that are connected and synchronizing with University owned computers. ITS Support will also inform users on new handheld technology as well as keeping PDA users informed of software updates to optimize the performance and functionality of these devices.