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University of Pennsylvania
Financial Systems
Suite 318/322 Franklin Building
3451 Walnut Street
Philadelphia, PA. 19104

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Information Technology and Support

[ Mobile Devices & Smartphones ]

Supported Devices & Software

Any device or software that does not fall within these specifications will not be configured or supported by ITS Support. ITS supports Penn O365 synchronization only to these mobile devices and ITS Support recommends Outlook for iOS and Outlook for Android apps; we do not support other applications on the mobile devices listed below.

All mobile devices (Android, iPhone & Windows OS) offered wireless synchronization with:

Penn O365 Service

Android Devices

  • Samsung Galaxy models, Motorola Droid models, Google Nexus models and HTC One models
  • Android OS 5 or higher with Outlook for Android app
  • Verizon Wireless Voice and Data Service (preferred vendor)
  • AT&T Wireless Voice and Data Service


  • iPhone 5, iPhone 6 & iPhone 7 models with iOS v9 or higher with Outlook for iOS app
  • Verizon Wireless Voice and Data Service (preferred vendor)
  • AT&T Voice and Data Service

Windows Mobile

  • Models: Nokia Lumia and HTC Windows Phone
  • Windows Mobile OS v8 or higher with native email & calendar clients
  • Verizon Wireless Voice and Data Service (preferred vendor)
  • AT&T Voice and Data Service

Smartphone applications are not supported by ITS Support so there will be no local PC software installation required. If a user chooses to install applications on PDA/Smartphones, users can install the synchronization software (For example - iTunes or Windows Mobile Sync) on their home PC's or from their vendor’s “cloud” service - from Google Play, Apps Store, or Windows Store MarketPlace. Please note users are responsible & are encouraged to back up application purchases, pictures and other personal items on their devices either by synchronizing to local home PC or a “cloud” backup service.

Mobile Device Purchases

It is strongly recommended that users considering the personal purchase of a mobile device with the intention of using the device with University owned equipment, consult an ITS representative for supported devices information. An enterprise data plan is required to synchronize with the Penn O365 and comply with ISC PDA policy:

Even though ITS Support purchases the Smartphone/mobile device, the individual departments are responsible for the monthly billing payments via UPenn Purchasing card.

If a department within the Division of Finance is intending to purchase a PDA for an employee, it is recommended that they submit a request via Footprints Ticket which allows ITS Support to make the purchase on the department's behalf. Please include a Budget Code and preferred SmartPhone model, color, size of storage and data/voice service provider (Verizon Wireless preferred) within the request. Consult Penn discounted cellular servicies -

Support Responsibilities


It is the responsibility of the user to submit a request (Footprints Ticket) for ITS support for the installation, configuration and support of PDA's used for business purposes within the Division of Finance. Also, users need to understand ISC Exchange servers administrators policy:

  • The University reserves the right to reset to factory state (wipe) lost or stolen devices if necessary to protect confidential University data contained on the device, whether or not the device is owned by Penn. Device wipe also could occur upon separation of service from Penn.


It is the responsibility of the ITS Support Staff to install, configure and support mobile devices that are connected and synchronizing with University owned email services. ITS Support will also inform users on new mobile device technology as well as keeping mobile users informed of software updates to optimize the performance and functionality of these devices.


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