BEN Support

Business Enterprise Network (BEN)

BEN Support Contacts

Contact BEN Helps for help in using BEN applications. Call 6-HELP (6-4357 or 215-746-4357) or enter a ticket via BEN Helps Online Support.

Contact your local support provider for help in setting up your computer to access BEN Financials.

Contact the Financial Training Department E-mail: FTD for schedules, registration, and other information related to BEN training.


 

BEN Helps Support Service

What is BEN Helps?

BEN Helps is the enhanced support service for users of the University's business and financial applications. By simply dialing 6-HELP (215.746.4357), you can get help with BEN Financials, Individual Disbursement Services, Concur Travel or Expense, BEN Deposits and Penn Works. If asked to enter your 2-digit School/Center code, it is the first 2 digits of your CNAC (see School/Center Codes below).

In addition to calling 6-HELP, you can enter a ticket via BEN Helps Online Support, search BEN Knows for possible solutions to your BEN Financials and BEN Reports questions or refer to your training materials.


What are BEN Financials?

BEN Financials consists of:

  • BEN Assets (Property Management)
  • BEN Balances (General Ledger)
  • BEN Buys (Purchasing)
  • BEN Pays (Accounts Payable)

Trained Financial Support Providers (FSPs) will assist you with questions and problems when using BEN Financials.

What are FSPS?

Financial Support Providers, or FSPs, are trained to help you with questions and problems regarding BEN Financials (BEN Assets, BEN Balances, BEN Buys and BEN Pays).

By dialing 6-HELP (215-746-4357), selecting Option 1 for BEN Financials then entering your 2-digit School/Center code (the first 2 digits of your CNAC), you will be routed to an FSP. The FSP will remain your contact until your problem is resolved.

* Please Note: Normal processing requests of a Central area, such as posting encumbrance journals, creating orgs, etc., should continue to be directed to the appropriate areas within the Division of Finance.


What is BEN Knows?

BEN Knows is the place to browse and search for possible solutions to your BEN Financials and BEN Reports questions.

In addition to using your training materials, calling 6-HELP or entering a ticket via BEN Helps Online Support, BEN Knows is another resource for you to utilize in getting help with your BEN Financials and BEN Reports questions.


 

School/Center Codes

School/Center Code
Annenberg Center 19
Annenberg School (ASC) 36
Arts & Sciences (SAS) 02
Athletics (DRIA) 24
Audit, Compliance & Privacy (OACP) 78
Business Services (BSD) 93
Campus Services 95
Design, Weitzman School of 33
Development & Alumni Relations (DAR) 90
Education, Graduate School of (GSE) 32
Engineering (SEAS) 13
Executive Vice President (EVP) 98
Facilities Management (FRES) 96
Facilities Services (FRES) 97
Finance, Division of (DoF) 87
Human Resources (HR) 92
Institute Of Contemporary Art (ICA) 61
Information Systems & Computing (ISC) 91
Law School 56
Libraries 50
Medicine, Perelman School of (PSOM) 40
Morris Arboretum 60
Museum 26
Nursing 06
Penn Dental Medicine (PDM) 51
Penn Global 62
President's Office 81
Provost Interdisciplinary 04
Provost's Center 83
Public Safety 79
Social Policy & Practice (SP2) 35
University Life (VPUL) - Student Activities 84
University Life (VPUL) - Student Services 85
University Life (VPUL) - College Houses & Academic Support 86
Veterinary Medicine, School of (SVM) 58
Wharton 07