BEN Helps Support Portal
The BEN Helps Support Portal is Now Live!
The BEN Helps Support Portal is a consolidated “single-stop” for end-user support, services, and information resources for various University systems and functional teams.
BEN Helps features an extensive library of Solution Articles that greatly increase your self-service options, as well as electronic forms, links to relevant trainings, and user guides. If you cannot find an answer to your question, you can submit a customer service request that will generate a ticket to be addressed by the appropriate support team in a timely manner.
Any requests submitted via email will automatically generate a support ticket in BEN Helps, allowing the appropriate support team to respond to you more efficiently. Please do not copy multiple support email addresses, as they all will be linked to the BEN Helps Support Portal. You may also continue to call the BEN Helps phone line at 215-746-HELP (215-746-4357).
What Systems Are Included?
The following University Systems are part of the integrated BEN Helps Support Portal:
- BEN Financials
- SAP Concur, Travel & Expense Management
- Penn Marketplace
- MarkView – Imaging
- APEX – Reporting
- Greenphire ClinCard
- Payroll Reallocations
- BEN Deposits – Training & Access
Additionally, the Support Portal includes support for several functional teams. They are:
- From the Division of Business Services:
- Penn Travel Services
- Procurement Services (including Card Programs)
- From the Division of Finance:
- Disbursements: Disbursements/Greenphire ClinCard/Other Disbursements
- Financial Systems & Training: Applications Group and Financial Training Department