Direct Deposit
Your pay is automatically deposited into your personal U.S. bank account. Click here for more information, including how to sign up.

or

The ADP TotalPay® Card system
Your pay is automatically loaded onto a Visa® debit card. If you’re being paid by the University for the first time, you will automatically receive a TotalPay® Card. However, you can sign up for Direct Deposit at any time.

Both methods are safe, secure and convenient, offering you immediate access to your pay. See the FAQs below to help you decide between Direct Deposit or the ADP Total PayCard

Direct Deposit is a quick and easy option if you have a U.S. checking and/or savings account. Your pay is automatically deposited into the designated account every payday, providing immediate access to it. Click here for more information about Direct Deposit.

The TotalPay® Card works like a Visa® debit card. Payment is automatically loaded onto the TotalPay® Card every payday, providing immediate access. Neither a bank account nor credit approval is required. You can use the TotalPay® Card as a debit card for in-store and online transactions, to pay bills online, withdraw money from ATMs, and get cash back after purchases. You can also cash a check for the full amount of your pay or write checks, provided by ADP, against your TotalPay® Card account.

You’ll automatically receive a TotalPay® Card if you’re a new hire, or if you cancel or change your Direct Deposit. When you change your Direct Deposit banking information, you’ll be paid via TotalPay® Card until your new Direct Deposit account becomes active.

• Immediate access to funds on payday
• No need to travel to campus to pick up checks
• No standing in line to cash checks
• No check-cashing fees
• No need to carry large sums of money after cashing checks

To view or update your mailing address associated with your TotalPay® Card account, go to www.mycard.adp.com and log into your account. Select Update Profile to review or update your mailing address for your TotalPay® Card.

To view your account information and account balance, go to www.mycard.adp.com. There is no fee for using this website. You can also contact the ADP TotalPay® Card customer service team at 1-877- ADP-4321. You get four free calls per month to the 24-hour automated phone service in addition to one free call per month to a live customer service representative.

Report it immediately. Contact ADP TotalPay® Card customer service team at 1-877-ADP-4321 or access the www.mycard.adp.com website top report a lost, stolen or damaged card. A new card will be sent to you.

You must call to activate checks before using them. Please call 1-866-880-7245 Monday through Friday between the hours of 9:00am – 5:00pm Eastern Standard Time. You’ll need to give the service representative information on the check you’re using and the exact amount it will be. After activation, you cannot change the check amount or it will result in a bounced check. When you request to use the check and authorize activation of it, funds will immediately be deducted from your TotalPay® Card account. If ADP is unable to verify sufficient funds in your account, the request will be denied. After verification is complete, record the authentication number the service representative provides you on both the check and check stub to keep for your records. The date on the check must match the date of the activation.

If you have questions about specific purchases or have additional questions about the TotalPay® Card, contact the ADP TotalPay® Card customer service team at 1-877- ADP-4321 or visit the www.mycard.adp.com website. There’s no fee for using the website, but keep in mind that you’ll pay fees if you exceed four calls per month to the 24-hour automated phone service and one call per month to a live customer service representative.

You can use your TotalPay® Card at all AllPoint ATMs nationwide at no extra charge. You can also retrieve money from a Visa Member Bank or Visa Credit Union one time per pay period at no fee.

Most services associated with your card are free. However, there are minor fees for some services such as customer service, using out-of-network ATMs, requesting a balance inquiry or replacing a lost or stolen card. Click here for complete details on fees relating to the TotalPay® Card.

To find the nearest in-network ATM, visit www.allpointnetwork.com or call 800-809-0308.

The Visa Member Banks in the West Philadelphia area include:

The Visa Credit Unions in the West Philadelphia area include:

Click here to get a complete listing of all Visa Member Banks.
Click here to get a complete listing of all Visa Credit Unions. (MS Excel is required to access these documents.)

If you’re being paid by the University for the first time, you will automatically receive a TotalPay® Card. However, you can choose Direct Deposit at any time. Click here to enroll for direct deposit via the U@Penn portal (see the Payroll and Tax section). Note: You will need to have an email address in the University of Pennsylvania online directory prior to enrolling in direct deposit. To update your email address in the online directory, open http://www.upenn.edu/directories/ and click on Update directory listings.

If you have questions or would like additional information, contact Penn’s payroll department at payroll@exchange.upenn.edu or 215-898-6301. You can also contact the ADP TotalPay® Card customer service team at 1-877- ADP-4321 or visit the www.mycard.adp.com website. There’s no fee for using the website, but keep in mind that you’ll pay fees if you exceed four calls per month to the 24-hour automated phone service and one call per month to a live customer service representative.

In addition, please refer to the following document for more information (MS PowerPoint is required to access the document.): ADP TotalPay® Card.