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Comptroller's Office
University of Pennsylvania
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Philadelphia, PA 19104
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Office of the Comptroller

[ Payroll ]

Receiving Your Pay at Penn

University of Pennsylvania Payroll Options

In support of the University’s sustainability goals and for the convenience of employees, we have the following electronic payment options:

  • Direct deposit to your bank account (Direct Deposit); or
  • The ADP ALINE Card, with convenience check (ALINE Card) 1

The ALINE Card is a debit card that gives you the flexibility to access your pay in a variety of ways at no cost to you, including unlimited over-the-counter bank teller withdrawals at any Visa member bank, unlimited in-network ATM withdrawals, and unlimited cash back with point-of-sale transactions at participating retail locations (PINcode only).

For information regarding all of the terms and conditions of the ALINE Card, please visit http://www.finance.upenn.edu/comptroller/payroll/ADP_Aline_Card_Terms.pdf. A complete fee schedule is available at http://www.finance.upenn.edu/comptroller/payroll/ADP_Aline_Card_Fees.pdf. Please note that third parties may impose additional fees. The ALINE Card also comes with a convenience check, along with instructions for how to use the check. You may also elect to receive your pay electronically via Direct Deposit, provided that you have an email address. You may elect Direct Deposit as soon as the University has processed your new hire information and you have been provided a PennKey, which is required to authenticate your identity for access to many of the University’s electronic resources. Once you have a PennKey, you can enroll in Direct Deposit at any time, keeping in mind that Direct Deposit activations typically take between one and two weeks.

If you do not elect Direct Deposit or you do not do so with sufficient time for activation prior to payment, the University will treat this as an election to receive payment via the ALINE Card.

1If you do not wish to receive your pay electronically, you may contact the University’s payroll office by mail or email: University of Pennsylvania, Payroll Office, 310 Franklin Building, 3451 Walnut Street, Philadelphia, PA 19104, Attn: Payroll Manager – or – dofpayroll@pobox.upenn.edu. The payroll office will explain the process for obtaining payment via paper check.

Frequently Asked Questions

What is Direct Deposit?

Direct Deposit is a quick and easy option if you have a U.S. checking and/or savings account. Your pay is automatically deposited into the designated account every payday, providing immediate access to it.

What is the new ADP Aline Card system?

The Aline Card works like a Visa® debit card. Payment is automatically loaded onto the Aline Card every payday, providing immediate access. Neither a bank account nor credit approval is required. You can use the Aline Card as a debit card for in-store and online transactions, to pay bills online, withdraw money from ATMs, and get cash back after purchases.

How do I get a Aline Card?

You’ll automatically receive a Aline Card if you’re a new hire, or if you cancel or change your Direct Deposit. When you change your Direct Deposit banking information, you’ll be paid via Aline Card until your new Direct Deposit account becomes active.

What are the advantages of Direct Deposit and the Aline Card system?

  • Immediate access to funds on payday
  • No need to travel to campus to pick up checks
  • No standing in line to cash checks
  • No check-cashing fees
  • No need to carry large sums of money after cashing checks

How do I check or update my address associated with my Aline Card account?

To view or update your mailing address associated with your Aline Card account, go to www.mycard.adp.com and log into your account. Select Update Profile to review or update your mailing address for your Aline Card.

How do I retrieve my Aline Card account information or check my account balance?

To view your account information and account balance, go to www.mycard.adp.com. There is no fee for using this website. You can also contact the ADP Aline Card customer service team at 1-877- ADP-4321. You get four free calls per month to the 24-hour automated phone service in addition to one free call per month to a live customer service representative.

What should I do if my card is lost, stolen or damaged?

Report it immediately. Contact ADP Aline Card customer service team at 1-877-ADP-4321 or access the www.mycard.adp.com website top report a lost, stolen or damaged card. A new card will be sent to you.

Who should I contact with general questions or with questions about specific purchases on my card?

If you have questions about specific purchases or have additional questions about the Aline Card, contact the ADP Aline Card customer service team at 1-877- ADP-4321 or visit the www.mycard.adp.com website. There’s no fee for using the website, but keep in mind that you’ll pay fees if you exceed four calls per month to the 24-hour automated phone service and one call per month to a live customer service representative.

Are there costs associated with the Aline Card?

You can use your Aline Card at all AllPoint ATMs nationwide at no extra charge. You can also retrieve money from a Visa Member Bank or Visa Credit Union one time per pay period at no fee.

Most services associated with your card are free. However, there are minor fees for some services such as customer service, using out-of-network ATMs, requesting a balance inquiry or replacing a lost or stolen card. Click here for complete details on fees relating to the Aline Card. Click here for terms relating to the Aline Card.

How can I locate an AllPoint ATM?

To find the nearest in-network ATM, visit www.allpointnetwork.com or call 800-809-0308.

How can I locate a Visa Member Bank or Visa Credit Union?

The Visa Member Banks in the West Philadelphia area include:

Bank of America  3925 Walnut Street
Wells Fargo Bank  3431 Chestnut Street
PNC Bank  3535 Market Street
PNC Bank  200 South 40th Street
TD Bank  38th and Walnut Streets
United Bank of Philadelphia  38th Street and Lancaster Avenue
Citizens Bank of Pennsylvania  134 South 34th Street

The Visa Credit Unions in the West Philadelphia area include:

University of Pennsylvania Student Federal Credit Union  3401 Walnut Street, Suite 431-A
U of P Federal Credit Union  3900 Chestnut Street

Click here to get a complete listing of all Visa Member Banks.
Click here to get a complete listing of all Visa Credit Unions. (MS Excel is required to access these documents.)

How do I make an election of either Direct Deposit or the Aline Card system?

If you’re being paid by the University for the first time, you will automatically receive a Aline Card. However, you can choose Direct Deposit at any time. Click here to enroll for direct deposit via the U@Penn portal (see the Payroll and Tax section). Note: You will need to have an email address in the University of Pennsylvania online directory prior to enrolling in direct deposit. To update your email address in the online directory, open http://www.upenn.edu/directories/ and click on Update directory listings.

Who can I speak with if I have more questions?

If you have questions or would like additional information, contact Penn’s payroll department at dofpayroll@pobox.upenn.edu or 215-898-6301. You can also contact the ADP Aline Card customer service team at 1-877- ADP-4321 or visit the www.mycard.adp.com website. There’s no fee for using the website, but keep in mind that you’ll pay fees if you exceed four calls per month to the 24-hour automated phone service and one call per month to a live customer service representative.

In addition, please refer to the following document for more information (MS PowerPoint is required to access the document.): ADP Aline Card.

Questions?
If you have questions or would like additional information, contact Penn’s payroll department at dofpayroll@pobox.upenn.edu or 215-898-6301. You can also contact the ADP Aline Card customer service team at 1-877- ADP-4321 or visit the www.mycard.adp.com website. There’s no fee for using the website, but keep in mind that you’ll pay fees if you exceed four calls per month to the 24-hour automated phone service and one call per month to a live customer service representative.

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